Broadbeach Library

There are many kind staff who help instantly, such as the manager and the male staff, but you have at least one cranky old lady here who, perhaps due to being hard of hearing and thus misunderstanding questions posed to her, comes across as being the unfortunate stereotype of a grouchy old library lady. Please ensure staff are more friendly and can at least offer a smile and a cheerful demeanour to patrons as when patrons have a question it is because they need HELP!!! I did interrupt her fiddling around with elastic rubber bands and perhaps having to stop that little activity and provide assistance annoyed her.